Question 1

What happens when I hit the 10 document limit on FREE?

Accepted Answer

When your monthly quota reaches 0, you have two options: upgrade to PRO for unlimited documents, or purchase a pay-per-document bundle to continue translating that month. Bundles start at $2 for 5 documents ($0.40/doc), $7 for 20 documents ($0.35/doc), or $15 for 50 documents ($0.30/doc). The monthly quota resets on the 1st of each month.

Question 2

Can I cancel my PRO subscription anytime?

Accepted Answer

Yes, cancel anytime from your account settings. You'll retain PRO access until the end of your billing period, then automatically revert to FREE.

Question 3

How does device licensing work?

Accepted Answer

Each PRO license allows installation on up to 3 devices. For teams, ENTERPRISE offers custom device allocation based on your needs. You can deactivate and transfer licenses between devices as needed.

Question 4

Do you offer refunds?

Accepted Answer

Yes. If you're not satisfied with PRO within 7 days of purchase, contact us for a full refund. No questions asked.

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express), as well as Apple Pay, Google Pay, and other payment methods supported by Stripe.

Question 6

Can I upgrade from FREE to PRO mid-month?

Accepted Answer

Absolutely. Your PRO subscription starts immediately, and you'll be billed monthly from the upgrade date.

Question 7

Is there a discount for annual billing?

Accepted Answer

Yes! For PRO, annual billing saves you 2 months compared to monthly. PRO is $99.99/year (vs $119.88 monthly). ENTERPRISE pricing is custom and discussed during the onboarding process.

Question 8

How does the ENTERPRISE onboarding process work?

Accepted Answer

Send us your request via the contact form. We evaluate your needs together: team size, monthly volume, and required SLAs. We then build a pricing proposal based on our pricing grid. Once agreed, we send a payment link. After payment, you receive access to your Enterprise dashboard where you can manage your team's licenses and seats.

Question 9

Can I use LINGUAE for commercial translation services?

Accepted Answer

Yes! All tiers (FREE, PRO, ENTERPRISE) permit commercial use. You can translate client documents and deliver translations professionally. ENTERPRISE is ideal for high-volume translation agencies.

Question 10

Do translation engines require internet to download?

Accepted Answer

Yes, you need internet once to download translation engines. After that, everything works 100% offline.

Question 11

Is there an API for integrating LINGUAE into my workflow?

Accepted Answer

API access is available as part of the ENTERPRISE tier. This allows you to integrate LINGUAE into your existing workflows and automation pipelines.

Question 12

What happens to my translation memory if I downgrade from PRO to FREE?

Accepted Answer

Your translation memory is preserved but won't be accessible on FREE. If you upgrade back to PRO later, all your saved translations will still be there.

Question 13

Can I translate confidential documents with LINGUAE?

Accepted Answer

Absolutely. LINGUAE is 100% offline. Documents never leave your machine, making it ideal for confidential, legal, and medical documents.

Feature	FREE	PRO	ENTERPRISE
Usage Limits
Documents per month	10	Unlimited	Unlimited
Max file size	5 MB	50 MB	200 MB
Pay-per-document	$2 / 5 docs
Devices per license	1	3	Custom
Translation Engines
Standard engine
Premium engine
Custom models
Features
All formats (PDF, DOCX, etc.)
Formatting preservation
Translation modes	Fast, Balanced, Precision	Fast, Balanced, Precision	Fast, Balanced, Precision
Translation memory
Custom glossaries
Quality comparison
API access
Enterprise dashboard
Support
Community support
Email support
Priority support

One tool. Three levels.

FREE

PRO

ENTERPRISE

Detailed Comparison

Device-Based Licensing

How it works

Frequently Asked Questions